Strengths
* Highly skilled, English-speaking workforce.
* Abundant manpower
* Cheaper workforce than their Western counterparts. According to Nasscom, The wage difference is as high as 70-80 percent when compared to their Western counterparts.
* Lower attrition rates than in the West.
* Dedicated workforce aiming at making a long-term career in the field.
* Round-the-clock advantage for Western companies due to the huge time difference.
* Lower response time with efficient and effective service.
* Operational excellence
* Conducive business environment
Weaknesses
* Recent months have seen a rise in the level of attrition rates among ITES workers who are quitting their jobs to pursue higher studies. Of late workers have shown a tendency not to pursue ITES as a full-time career.
* The cost of telecom and network infrastructure is much higher in India than in the US.
* Manpower shortage
* Local infrastructure
* Political opposition from developed countries
Opportunities
* To work closely with associations like Nasscom to portray India as the most favoured ITES destination in the world.
* Indian ITES companies should work closely with Western governments and assuage their concerns and issues.
* India can be branded as a quality ITES destination rather than a low-cost destination.
* $69 billion ITES business by 2010
* $97.5 billion IT (consulting, software solutions) market by 2010
Threats
* The anti-outsourcing legislation in the US state of New Jersey. Three more states in the United States are planning legislation against outsourcing Connecticut, Missouri and Wisconsin.
* Workers in British Telecom have protested against outsourcing of work to Indian BPO companies.
* Other ITES destinations such as China, Philippines and South Africa could have an edge on the cost factor.
* Slowdown of demand
Source:
http://www.bpoindia.org/knowledgeBase/
* Highly skilled, English-speaking workforce.
* Abundant manpower
* Cheaper workforce than their Western counterparts. According to Nasscom, The wage difference is as high as 70-80 percent when compared to their Western counterparts.
* Lower attrition rates than in the West.
* Dedicated workforce aiming at making a long-term career in the field.
* Round-the-clock advantage for Western companies due to the huge time difference.
* Lower response time with efficient and effective service.
* Operational excellence
* Conducive business environment
Weaknesses
* Recent months have seen a rise in the level of attrition rates among ITES workers who are quitting their jobs to pursue higher studies. Of late workers have shown a tendency not to pursue ITES as a full-time career.
* The cost of telecom and network infrastructure is much higher in India than in the US.
* Manpower shortage
* Local infrastructure
* Political opposition from developed countries
Opportunities
* To work closely with associations like Nasscom to portray India as the most favoured ITES destination in the world.
* Indian ITES companies should work closely with Western governments and assuage their concerns and issues.
* India can be branded as a quality ITES destination rather than a low-cost destination.
* $69 billion ITES business by 2010
* $97.5 billion IT (consulting, software solutions) market by 2010
Threats
* The anti-outsourcing legislation in the US state of New Jersey. Three more states in the United States are planning legislation against outsourcing Connecticut, Missouri and Wisconsin.
* Workers in British Telecom have protested against outsourcing of work to Indian BPO companies.
* Other ITES destinations such as China, Philippines and South Africa could have an edge on the cost factor.
* Slowdown of demand
Source:
http://www.bpoindia.org/knowledgeBase/