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Technical Support for Dell

Dell International Services, Bangalore 1–3 Yrs

Candidate should provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

Escalate problems when unable to resolve customer issues.

Log and sufficiently document all contacts with customers in designated tools.

Additional Details

Experience:

1-3 Years

Posted On:

26th May 2009

Career Level

Executive

BPO - General

Technical Support (Voice)