Technical Support Executive for Dell international
Dell International Services, Bangalore 1–2 Yrs
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The incumbent have to provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Any Graduate - Any Specialization
Any PG Course - Any Specialization,Post Graduation Not Required, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet .
Basic PC Hardware / A+ Certification / MCDST
Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage.