Assistant Manager- Healthcare(Quality) for Hov Services
Hov Services Limited, Chennai 7–9 Yrs
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The candidate has to lead the Quality Management team for company`s Healthcare BPO division
Closely track & work towards SLA performance for all customers assigned
May have to interact with customers for high degree of understanding
Represent as key quality contact
Will take full ownership of attaining Customer Quality SLAs
Good understanding of US healthcare system
Exposure to nuances on Quality expectations & challenges pertaining to non-voice BPO
Mentor Quality team
Establish professional rapport with OPs
Additional Details
Experience:
7-9 Years
Posted On:
15th Jul 2009
Career Level
Assistant Manager
BPO - General
Customer Service (Non Voice)
Quality Assurance
Industries & Functional Domains
Healthcare
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