Etisalat Signs Rs 750 Crores Deal With Indian BPOs

Accelerating its forthcoming roll-out of telecom services in India, Etisalat DB Telecom has entered into an end-to-end outsourcing agreement with leading BPO service providers namely Tech Mahindra, Aegis and Conflux. Valued at over Rs 750 crores ($150 million), the agreements will cover a period of over five years. Under the terms of the agreements, Tech Mahindra, Aegis and Conflux will set up contact centres to provide a host of customer management services including billing, collections, cust...
Submitted by Santosh | Rated 0

Boss is calling – Understanding the Psychology of Bossism

hat day evening when you were enjoying that party with your family and friends, you received a call on your mobile and the screen was showing, "Boss is calling". What did you do? Did you answer the call or did you let it ring? Did you call back after a while or did you send a message to him to check if there is anything urgent? Your response and the way you might react on these situations will be based on the type of boss you have and your relation with him or her. Bosses cannot be good or bad. ...
Submitted by Santosh | Rated 0

Genpact Wins Uninor Services Contract

BPO player, Genpact bagged a five year BPO customer services contract from new entrant, Uninor which is a JV between Unitech Wireless and Norway’s Telenor. Under the contract, Genpact will set-up a customer service solutions for the operator in North India using its centre in Jaipur. “This is a significant win for us and we are delighted to collaborate with a company that is focused on becoming a preferred telecom service provider. At Genpact, we are committed to delivering enduring va...
Submitted by Santosh | Rated 0

HCL eyes $100 million deals for managing systems

HCL Technologies, which won over $350-million contract from Reader’s Digest earlier this year for managing the publisher’s desktops and servers, sees several $100-million infrastructure outsourcing deals in the pipeline, as more customers seek to send their infrastructure management work offshore. The global IT infrastructure market has been growing exponentially over past few years. The top 15 vendors analysed by Forrester in a recent report provided remote and onsite services for about ...
Published about 01-12-2009 | Rated 0

WNS to deliver F&A services to chiquita brands

WNS (Holdings) Limited, a provider of global BPO services, has been awarded a multi-year contract with Chiquita Brands International, Inc. to deliver finance and accounting services. Under this multi-year agreement, WNS will provide finance and accounting back office services to Chiquita`s business entities in North America, Europe and Latin America. The contract with Chiquita marks WNS`s entry into Latin America where the company will look to expand and grow its business. "This agreement wit...
Published about 01-12-2009 | Rated 0

Trianz, Vee to create financial services BPO

Trianz, Inc. and Vee Technologies, a BPO services provider based in Bengaluru, have inked an MoU to create a financial services BPO. The Trianz-Vee joint venture (JV) will offer BPO services primarily in financial accounting and transaction processing to customers worldwide, specialising in AR, AP, credit, collections, time and expense management, bank reconciliations, customer/vendor follow-ups and GL maintenance. Trianz provides consulting, information technology and BPO services to clients...
Published about 01-12-2009 | Rated 0

LPO industry to suffer from economic downturn for short term:Report

Facing the heat of recessionary pressure, India`s legal process outsourcing (LPO) industry is likely to see a decline in revenue and is expected to reach $440 million dollars (around Rs 2,000 crore) by 2010 end, a report said. According to a report by business intelligence & research firm ValueNotes, global economic downturn has slowed down LPO industry and is changing the service provider`s landscape. "Revenues from the offshore legal services industry were USD 320 million for 2008 ...
Published about 30-11-2009 | Rated 0

Domestic BPO set for growth

With around 500 firms sending out promotional messages or calling up for bill payment reminders, the domestic call centre market is seen growing 33 per cent per year to top $6.82 billion by 2013, says leading global market research and analytics firm IDC. This apart, the domestic call centre industry, now estimated at $1.62 billion, will also evolve into a third party outsourcing relationships from the existing model where such work is largely done by companies themselves. This implies that r...
Published about 30-11-2009 | Rated 0

Infosys to buy McCamish

The back-office arm of Infosys Technologies Ltd, India’s second largest software services firm, said it would pay USD58 million to acquire McCamish Systems Llc, a US business process outsourcing (BPO) firm focused on the US insurance industry.The acquisition, which includes a team of 260 people in Atlanta, Georgia, would help Infosys tap business from US insurance companies that have traditionally been reluctant to outsource work to countries such as India, said an analyst. US insuran...
Published about 30-11-2009 | Rated 0

Mahindra Satyam to appoint 1,000 freshers

Mumbai: IT firm Mahindra Satyam plans to appoint 1,000 freshers by December 15, a top company official said. "The process is on and we will give appointment letters to 1,000 freshers out of the 8,000 selected during campus recruitment by December 15," Mahindra Satyam`s Chief People Officer Hari Thalapalli said. He, however, said that the company might not call all of the remaining 7,000, who got selected during campus recruitment, reports PTI. Asked if employees at Mahindra Satyam have ...
Published about 29-11-2009 | Rated 0