The Future of Outsourcing

Business Process Outsourcing (BPO) will include IT outsourcing and mainstream BPO expenditure is likely to grow worldwide by 10 per cent a year from $140 billion in 2005 to over $220 billion by 2010. (Source: Logica CMG study) The industry is rapidly growing and maturing and India has established itself as a major outsourcing hub. India is the world’s favorite outsourcing destination India`s share of the global offshore outsourcing market for software and back-office services is 44%. Ac...
Published about 11-01-2009 | Rated +1

Types of Services Being Offered By BPO Companies

1. Customer Support Services Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis. Service Example: Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc. 2. Technical Su...
Published about 13-01-2009 | Rated +1

Infosys BPO Gets ‘Positive’ Rating By Gartner

Infosys BPO, the business process outsourcing arm of Infosys Technologies, declared that it got a ‘positive’ rating in Gartner’s MarketScope for Comprehensive Finance and Accounting Business Process Outsourcing, 2008. Infosys BPO was amongst the 11 vendors judged for the reports that focused on vendor potentialities in the wide-ranging F&A BPO market. Mr. Gautam Thakkar, VP & Head F&A, Infosys BPO stated, “Our F&A practices are built on a foundation of robust methodologies and offe...
Submitted by Ani | Rated +1

SWOT analysis on Indian ITES sector

Strengths * Highly skilled, English-speaking workforce. * Abundant manpower * Cheaper workforce than their Western counterparts. According to Nasscom, The wage difference is as high as 70-80 percent when compared to their Western counterparts. * Lower attrition rates than in the West. * Dedicated workforce aiming at making a long-term career in the field. * Round-the-clock advantage for Western companies due to the huge time difference. * Lower response time ...
Submitted by Santosh | Rated +1

Financial BPO set for high growth

The global sub prime crisis will force financial institution to offshore more work to cut cost. Business Process Outsourcing BPO from the financial services sector will increase 40 to 45 times the current market size over the next five years, with key drivers of growth coming from cost pressures and the timely advent of more vertical specific offerings by offshore suppliers, predicts the Everest Research Institute. Within five years, the Institute projects that the addressable opportunity for...
Published about 09-01-2009 | Rated 0

Indian IT-ITES industry to create 10 million jobs by 2010

Hi All Looks like we have sum good news for 2010. The Indian IT-ITES industry is India’s largest employment generator in the organized sector of today creating jobs for over 7.5 million people both directly and indirectly, and as per Nasscom research this figure is expected to cross 10 million by 2010. A varied combination of factors have led to this - healthy growth environment, attractive remuneration and different kinds of employment opportunities in the new economy based on varyi...
Submitted by Ani | Rated 0

Infosys to integrate IT & BPO operations to cut costs, add value

MUMBAI: Infosys Technologies is looking at ways of increasing synergies with its BPO arm. In addition to easier movement of executives between the IT and BPO arms, the tech bellweather is also working on integration and business plans to maximise profits. The knowledge services business unit of Infosys BPO is headed by a former Infosys Technologies executive. So is the vice-president and head of sales of Infosys BPO. Communication , the second-largest revenue earning customer segment for the...
Published about 09-01-2009 | Rated 0

BPO Union Says : Govt. Should Have Looked Into Satyam Affairs Earlier

The disastrous scandal of Satyam did not come as a bolt from the blue for the Bangalore-based IT-BPO union, who had written to the IT industry body Nasscom, the Prime Minister, IT minister and Ramalinga Raju himself to conduct an inquiry into the affairs of the company in 2008. “Immediately after we heard that the World Bank was planning to ban Satyam in 2008, we had written to everyone — the Prime Minister, Nasscom, the IT Minister and to the then chairman Raju to conduct an inquiry into...
Published about 09-01-2009 | Rated 0

Satyam Chairman Raju Arrested : On Charges Of Cheating & Forgery

January 10th, 2009:The chairman of Satyam Computer was arrested on Friday on charges of cheating and forgery, a state police chief said on Friday, two days after the executive resigned from the outsourcer. Chairman and founder Ramalinga Raju was arrested along with his brother and co-founder B. Rama Raju on charges of criminal breach of trust, criminal conspiracy, cheating, falsification of records and forgery, S.S.P. Yadav, police chief of the southern Andhra Pradesh state, whose capital Hy...
Published about 09-01-2009 | Rated 0

Satyam`s $1-billion fraud shakes India

The U.S. has its Wall Street meltdown and the Bernard Madoff investment scandal. India has Ramalinga Raju, who appears to have perpetrated the nation`s largest corporate scandal in recent memory. What has people really scratching their heads is the way the 54-year old Raju, cofounder of Satyam Computer Services Ltd., chose to signal the game was up: with what some have dubbed a "come-and-get-me" letter released Wednesday that detailed how he`d perpetrated the fraud. In his mea culpa, Raju ...
Submitted by Ani | Rated 0