LPO industry to suffer from economic downturn for short term:Report

Facing the heat of recessionary pressure, India`s legal process outsourcing (LPO) industry is likely to see a decline in revenue and is expected to reach $440 million dollars (around Rs 2,000 crore) by 2010 end, a report said. According to a report by business intelligence & research firm ValueNotes, global economic downturn has slowed down LPO industry and is changing the service provider`s landscape. "Revenues from the offshore legal services industry were USD 320 million for 2008 ...
Published about 30-11-2009 | Rated 0

Domestic BPO set for growth

With around 500 firms sending out promotional messages or calling up for bill payment reminders, the domestic call centre market is seen growing 33 per cent per year to top $6.82 billion by 2013, says leading global market research and analytics firm IDC. This apart, the domestic call centre industry, now estimated at $1.62 billion, will also evolve into a third party outsourcing relationships from the existing model where such work is largely done by companies themselves. This implies that r...
Published about 30-11-2009 | Rated 0

Infosys to buy McCamish

The back-office arm of Infosys Technologies Ltd, India’s second largest software services firm, said it would pay USD58 million to acquire McCamish Systems Llc, a US business process outsourcing (BPO) firm focused on the US insurance industry.The acquisition, which includes a team of 260 people in Atlanta, Georgia, would help Infosys tap business from US insurance companies that have traditionally been reluctant to outsource work to countries such as India, said an analyst. US insuran...
Published about 30-11-2009 | Rated 0

Amitabh Chaudhry quits Infosys BPO

Amitabh Chaudhry, who grew Infosys’ BPO revenues to $250 million last year from around $85 million in 2006, submitted his resignation to the company in order to pursue other professional opportunities, an Infosys BPO spokesman confirmed on Monday. “It is a professional move, however he will be around the company for some time,” an Infosys spokesman told ET. He declined to provide details about how long Mr Chaudhry will serve the company. Mr Chaudhry took over from Akshaya Bhargava in...
Published about 23-11-2009 | Rated 0

Power distribution outsources IT

India-based systems integration and distribution company HCL Infosystems has won a INR5.3 billion or USD114m contract from power distribution utilities in Rajasthan state, India to implement a state wide solution involving integration of IT, geographic information system, automatic meter reading and associated technologies. The deal involves consultancy, design, development & implementation of business process applications, CRM, Billing, GIS and AMR. It also involves setting up of a wide area ne...
Published about 04-11-2009 | Rated 0

IT firms pull out all stops on staff training

Indian IT majors may have tightened their belts in various areas to contain costs as a fallout of the global economic slowdown. However, most of them see continuing value when it comes to employee training, even though it skims crores of rupees off their top-lines. Top tier IT firms — including Tata Consultancy Services (TCS), Infosys Technologies, Wipro and HCL Technologies — have identified the need to train the brains they handpick annually from India’s top engineering colleges and t...
Published about 24-09-2009 | Rated 0

Infrastructure outsourcing on the rise

IT services companies out of India engaged in remote infrastructure management outsourcing RIMO, are signing deals with larger buyers to ward off the growing competition from the traditional MNC infrastructure outsourcing IO players, according to a study. Everest Research Institute in its recent study on Remote Infrastructure Management: Impending crisis of genresays that with rising pressure to sustain growth and counter the competition from MNC infrastructure outsourcing suppliers, Indiaâ€...
Published about 17-09-2009 | Rated 0

TCS looks at major deals

India`s largest information technology IT services firm, Tata Consultancy Services Ltd TCS, expects to see more gains from consolidation of IT deals following global mergers and as companies curb technology costs and move work offshore to low-cost countries, a top executive said. In August, TCS was among three Indian IT vendors that won a part of a USD1.5 billion Rs7,320 crore outsourcing contract from British oil firm BP Plc, which cut its total vendor base to five from 40. Infosys Technologie...
Published about 10-09-2009 | Rated 0

Firstsource BPO extend operations

The countrys third largest BPO firm Firstsource Solutions has received about GBP 6.7 million about Rs 54 crore of support to scale up presence in Northern Ireland, from an arm of the Government there. The ICICI Bank promoted firm will create 800 new jobs in Northern Ireland by establishing a new centre of excellence and expanding its existing operations in Londonderry, according to the Invest Northern Ireland NI Web site. The local economy will benefit from an additional GBP 10 million in sal...
Published about 02-09-2009 | Rated 0

More KPO services in the offiing

Indias third largest software exporter, Wipro, has started offering legal process outsourcing LPO services as part of the knowledge process outsourcing KPO services business headed by former banker and Wipro BPO senior VP Ramit Sethi. The focus of the LPO will be to offer services such as patents and contract management rather than paralegal services and litigation support, where the clientele are mostly law firms. The objective is to provide end to end services catering to the same global cu...
Published about 02-09-2009 | Rated 0